Engineering teams have identified and resolved our internal networking issues and our support team are no longer experiencing any symptoms. Please accept our apologies for any inconvenience caused. This will be the final update for this incident.


Please be advised that we are currently experiencing some internal networking issues. There are NO impacts to your services but our customer support desk are having intermittent problems connecting to internal resources such as phones, chat and troubleshooting tools. Our infrastructure team is working on this issue at highest priority. Next update on the issue will be at 11:00 UTC or sooner if more information becomes available. In the mean time please accept our apologies for any difficulties you may experience contacting us by phone or chat and for any delays in responding to your cases.

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Affected components