VMware Cloud on AWS experiencing intermittent TCP issues affecting connectivity for some VMs.

The VMware Cloud on AWS engineering team completed to apply the fix to all regions globally.

Impact: None.

Start time: June 21, 2018 01:05 PM UTC End time: June 22, 2018 08:02 AM UTC

The VMware Cloud on AWS engineering team continues to apply the fix to all regions globally. Approximately 88% of all SDDCs have been addressed. Additional updates will be provided as they become available. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

The VMware Cloud on AWS engineering team continues to apply the fix to all regions globally. Approximately 80% of all SDDCs have been addressed. Additional updates will be provided as they become available. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

The VMware Cloud on AWS engineering team continues to apply the fix to all regions globally. Approximately 60% of all SDDCs have been addressed. Additional updates will be provided as they become available. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

Update - The VMware Cloud on AWS engineering team continues to apply the fix to all regions globally. Approximately 40% of all SDDCs have been addressed. Additional updates will be provided as they become available. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

The VMware Cloud on AWS engineering team has applied the fix to approximately 60% of the SDDCs in the US East Region and approximately 25% of all other regions in the US and across the globe. Additional updates will be provided as they become available. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

The VMware Cloud on AWS engineering team as applied the fix to approximately 50% of the SDDCs in the US East Region. They have also started to globally apply the fix to the SDDCs in all other regions. Additional updates will be provided as they become available. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC  End time: N/A

The VMware Cloud on AWS engineering team is rolling out the fix starting with US East, then US West and finally the rest of the world. Additional updates will be provided as available and when US East is complete.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

Customers can reach support via the following:

1. The Chat icon in the VMC console
2. Log a case via https://my.vmware.com
3. Call SaaS Production Support at 1-877-486-9273
   1. Option 4 - Tech Support
   2. Option 3 - Subscription Services
   3. Option 1 - VMC on AWS

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A

VMware Cloud on AWS is experiencing intermittent TCP issues affecting connectivity for some VMs. The VMware Cloud on AWS engineering team has developed a fix and is currently applying such. If customers are experiencing VM connectivity issues we ask that you reach out to support. Additional updates will be provided. We apologize for any inconvenience this issue may cause.

Impact: VMs may become inaccessible.

Start time: June 21, 2018 01:05 PM UTC End time: N/A