New Middlesex (UK) Data Center Announcement

98 days, 2 hours, and 59 minutes
Complete
Complete

The scheduled maintenance has been completed.

Update

As previously announced, the move from our London West data center to the new high capacity data center in Middlesex. Associated with this move is the decommissioning of the old VIP. The decommissioning of the old VIP has now been postponed until January, 11, 2019.

The VIP for the Middlesex data center is: 148.64.26.164.

Customer Action Customers connecting via IPSec should transition to the new VIP as quickly as possible. The old VIP will only be available until January, 11, 2019.

Questions If you have questions regarding this announcement, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page of https://portal.threatpulse.com/. Please visit the Trust Page for periodic updates and to see other status of the service. Web Security Service Team

Update

As previously announced, the move from our London West data center to the new high capacity data center in Middlesex, certain connection methods will automatically switch over to use the Middlesex data center at the appropriate time. The time at which this will occur is 18:00 UTC on 17 October 2018. The connection methods that will automatically switch over are Unified Agent, Explicit Proxy, and Proxy Forward.

For customers connecting via IPSec it’s crucial that they reconfigure their connections to use the new VIP in Middlesex (148.64.26.164). The last day London West will be available for use is 23 November 2018.

Action required Customers connecting via IPSec should transition to the new VIP as quickly as possible. The old VIP will be decommissioned on 23 November 2018.

Questions If you have questions regarding this announcement, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page of https://portal.threatpulse.com/.

Scheduled

The Symantec Web Security Service Team is pleased to announce the move from our London West data center to a new data center in Middlesex, featuring our next-generation architecture which dramatically increases the actual, and potential, capacity of the data center. This new high capacity data center will go online 24 September 2018 and we will have a two month transition window where both data centers will be available. It is critical that affected customers make plans to switch to the new data center during the two month transition window.

The new VIP for the Middlesex data center is: 148.64.26.164 The new data center will have the following IP networks:

  • 148.64.26.0/22
  • 148.64.28.0/22
  • 148.64.30.0/24

    The last day London West will be available for use is 23 November 2018. Prior to this date it’s crucial that customers reconfigure their connections to use the new VIP in Middlesex. No action is required for customers using connectivity methods that rely on DNS or Symantec’s Cloud Traffic Controller such as Unified Agent or Proxy connections to proxy.threatpulse.net. These connections will automatically be switched over to use the Middlesex data center at the appropriate time.

    Action required If connectivity to the Web Security Service is behind stringent firewall rules, firewall rules may need to be adjusted to allow traffic to pass to the service. Please ensure that these new networks are added to yours or vendors’ ACLs to ensure WSS traffic is unencumbered.

    IPSec connected customers are requested to connect to the new VIP when it is available as the existing (old) VIP will be available only 60 days after the new VIP is online.

    Questions If you have questions regarding this announcement, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page of https://portal.threatpulse.com/.

    • Began at: