New Self-Service False Positive Email Submissions
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The latest Email Security.cloud release introduces a new self-service False Positive email submission tool to help customers submit emails they believe were incorrectly classified as spam or phishing by our Anti-Spam service. The new tool replaces the existing process and enhances the user experience with a simplified interface, featuring automated verification checks and faster remediation and response time.
As of Monday, May 6th, 2019, all customers, with direct support from Symantec, are required to use the False Positive email submission tool to request an investigation into emails incorrectly classified as spam or phishing by our Anti-Spam service. The false positive submission mailbox CLOUDfeedback@feedback-87.brightmail.com will remain. You can continue to send email samples to this mailbox if you do not require feedback on your submissions
Please log into ClientNet (https://clients.messagelabs.com) and navigate to Support > News Alerts for more details.
-
Email Security.cloud
- ClientNet
- Americas
- Japan
- Europe, Middle East & Africa
- Asia Pacific
Find Your Subscription
We’ll find your subscription and send you a link to login to manage your preferences.
Check Your Inbox
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
Subscribe to Status Updates
We’ll use your email to save your preferences so you can update them later.
-
Email{{ value }}
-
Text Message{{ value }}
-
Slack
-
Microsoft Teams{{ value }}
-
Google Chat
Subscribe to other services using the bell icon on the subscribe button on the status page.
Unsubscribe Completely?
You’ll no long receive any status updates from Broadcom Service Status, are you sure?
{{ error }}
You’re Unsubscribed!
We’ll no longer send you any status updates about Broadcom Service Status.