EDR Portal Intermittently Unavailable

We have confirmed the service is fully restored. This incident is now resolved.

We have not seen a recurrence of the previously reported impact. However, we continue to monitor the service closely to ensure the portal is fully restored. We will provide further updates as more information becomes available.

We are continuing to monitor the service to ensure the portal is restored. We will provide our next update by May 16, 2019, at 22:00 UTC, or as more information becomes available.

Access to the EDR portal is restored, and customers should be able to log into the portal without issues. We will continue to monitor the service closely and will provide an update by May 15, 2019, at 22:00 UTC, or as more information becomes available.

Access to the EDR portal is restored, and customers should be able to log into the portal without issues. We will continue to monitor the service closely and will provide an update by May 15, 2019, at 10:00 UTC, or as more information becomes available.

Our investigation into the intermittent EDR portal availability continues. We have engaged our service provider to assist in remediating the impact for the portal users. Customers may continue to intermittently receive errors when accessing the EDR portal. However, backend analytic processing should continue to function and will be accessible once the we resolve the intermittent availability of the EDR portal.

We are investigating this issue with the highest priority and will provide further updates as more information becomes available.

We are continuing to investigate this issue with the highest priority. We will provide further updates as more information becomes available.

We are currently aware of an intermittent connection issue resulting in customers unable to access the EDR Portal. We are investigating this issue with the highest priority and will provide further updates as more information becomes available.