Intelligence Service - Threat Risk Level issue

This incident has been resolved.

A fix has been deployed globally and is available for all customers. We will continue to monitor the service.

We continue to work towards remediating this issue. We will provide another update at 07:00 UTC, or as new information becomes available.

The issue has been identified and we are working on remediation. We will provide additional updates as new information is discovered.

We are aware of an issue concerning content filtering and Risk Level database updates for subscribers of Symantec Intelligence Services.

Our team is actively investigating the issue and, as a precautionary measure, have paused all database downloads for Symantec WebFilter and Intelligence Services. All other WebPulse components remain unaffected and will continue to work, including WebPulse real-time lookups. We will provide additional updates as new information is discovered.