Degraded - ENDPOINT STANDARD US 5 Event Processing

This incident has been resolved.

Backlogged data is being processed. We are continuing to monitor the fix.

Additional resources are being applied to the degraded persistence system. Event processing has stabilized and backlog processing will begin soon. We thank you for your patience as we resolve this issue.

Description: The Carbon Black Cloud team has identified the cause for event processing degradation. The root cause has been identified as degraded persistence performance and is being actively mitigated. ENDPOINT STANDARD US 5 backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD US 5 Sensor. Events and/or Alerts in ENDPOINT STANDARD US 5 Dashboard may continue to populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team