Incident for Arcot for Issuers (AfI) - Resolved


Our internal team was able to take recovery measures which confirm that the spike in 3D-Secure transaction failures with transaction status Unavailable has stopped. Our teams will continue to monitor the transactions closely and with this update, we confirm that this incident stands resolved.


At this point, we confirm that our internal teams are working on service recovery on priority. We notice that the present problem is impacting a certain section of 3-D Secure transactions causing them to fail with status Unavailable. We shall get back to you with the next update at 04:00 AM GMT.


Arcot is currently experiencing a problem with 3D-Secure transaction processing. Incident Response teams have been engaged and are working on it.

Please treat this as an early notification of a service impact and more details will be shared after initial impact assessment by 03:00 GMT, 02 DEC 2020

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure7