Beijing (PEK1) and Shanghai (SHA1) Data Center Degraded Performance

This incident is resolved.

Beijing (PEK1) and Shanghai (SHA1) data centers are now fully operational. This incident is resolved.

We continue to work with the regional ISP to remediate the underlying cause of the incident. Customers may continue to experience degraded service when connecting to the Beijing and Shanghai data centers.

We will provide additional updates as new information becomes available.

Our investigations have determined that the issue is outside of our network and appears to be with a regional ISP. Customers may continue to experience degraded service when connecting to the Beijing and Shanghai data center.

We will provide additional updates as new information becomes available.

Our investigation shows both Beijing and Shanghai sites are functioning but with a decreased performance. Customers may continue to experience degraded service when connecting to these sites.

Our engineering team is investigating this issue as a high priority to determine the underlying cause. We will provide additional updates as new information becomes available

The Beijing (PEK1) and Shanghai (SHA1) data center are currently unavailable. We are investigating the issue and will provide additional updates as new information becomes available.

IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.