Endpoint Security - Cloud Console Login Issue

Resolved
Resolved
After 4 hours and 1 minute

We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.

Monitoring
After 2 hours and 16 minutes

We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.

Identified
After 1 hour and 21 minutes

We have identified the cause of this issue and are working towards implementing a fix.

We will provide further updates as new information is discovered.

Investigating
After 29 minutes

We have confirmed additional products affected by the portal login issue. The updated list of affected products are: • Application Control • Application Isolation • Cloud Connect Defense • Cloud Workload Protection • Cloud Workload Protection for Storage • Endpoint Security • Endpoint Vulnerability Remediation

All other aspects of the products are working as designed.

Investigating

Customers using the following products may experience login failures when signing into the SES cloud portal.

• Cloud Workload Protection • Cloud Workload Protection for Storage • Endpoint Security

We are currently investigating this issue and will provide further updates as new information is discovered.

Began at:

Affected components