Cloud Portal Login Issue

We have resolved the underlying issue impacting the portal login for a vast majority of customers. A small subset of customers may continue experience issues with federated logins. For those remaining impacted customers, we are identifying the account/user where possible and proactively reaching out.

If you experience a login error in the new Broadcom IDP, we strongly recommend reviewing the below KB article, and then contacting customer support to help resolve your concern.

https://knowledge.broadcom.com/external/article?articleId=188607

We will continue to closely monitor this issue for any re-occurrence. This incident is now closed.

The fix we have deployed is working as expected. Majority of customers are now able to login to the Cloud Portal. A subset of customers may continue experience issues accessing the Cloud Portal. We continue to monitor the login service to ensure accounts are properly migrated from the old Symantec IDP to the new Broadcom IDP.

If you experience a login error in the new Broadcom IDP, we strongly recommend reviewing the below KB article, and then contacting customer support to help resolve your concern. We will provide additional updates as new information becomes available.

https://knowledge.broadcom.com/external/article?articleId=188607

As of May 4, 2020, we have implemented a fix to resolve the login issue for most customer accounts. We continue to monitor the login service to ensure accounts are properly migrated from the old Symantec IDP to the new Broadcom IDP. If you experience a login error in the new Broadcom IDP, we strongly recommend reviewing the below KB article, and then contacting customer support to help resolve your concern. We will provide additional updates as new information becomes available.

https://knowledge.broadcom.com/external/article?articleId=188607

We continue working towards a resolution for the cause of the issue impacting Cloud Portal access that some customers are experiencing. We will provide additional updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs.

Web Security Service continues to actively protect end-users with the last configured settings.

We continue working towards a resolution for the cause of the issue impacting Cloud Portal access that some customers are experiencing. We will provide additional updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs.

Web Security Service continues to actively protect end-users with the last configured settings.

We continue working towards a resolution for the cause of the issue impacting Cloud Portal access that some customers are experiencing. We will provide additional updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs.

Web Security Service continues to actively protect end-users with the last configured settings.

We have identified the underlying cause impacting Cloud Portal access that some customers are experiencing, and are actively working to resolve the issue. We will provide additional updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs.

Web Security Service continues to actively protect end-users with the last configured settings.

We continue to investigate the cause of the Cloud Portal access issue that some customers are experiencing. We will provide updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs. Web Security Service continues to actively protect end-users with the last configured settings.

Our investigation into the underlying cause of the Cloud Portal login issues continues. We will provide updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs. Web Security Service continues to actively protect end-users with the last configured settings.

We are aware that some customers may experience issues accessing the Cloud Portal. We are currently investigating it and will provide updates as new information becomes available.

Note: Logging data collection continues and remains available for export to external tools such as SEIMs. Web Security Service continues to actively protect end-users with the last configured settings.