WSS - Shanghai (SH1) Data Centre Unavailable
The Shanghai (SH1) data center is fully operational. This incident is resolved.
Work continues with the third-party carrier to resolve the issue.
We will provide an update as soon as more information becomes available.
We continue to work with the third-party carrier to resolve the issue.
The next update will be at 16:00 UTC or as soon as more information becomes available.
We have identified that the issue resides with a third-party carrier. We are working with the carrier toward resolution.
We are continuing to investigate this issue and will provide an update once they become available
We are continuing to investigate this issue.
On November 9, 2020, since 09:09 UTC, the Shanghai (SH1) data center is unavailable. We are investigating the issue and will provide additional updates as new information becomes available.
IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.
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