ENDPOINT STANDARD - 01, 02, 05 and ENTERPRISE EDR - US Event Processing degraded

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We continue to be engaged as the system works through its backlog and services move back to operational status.

We are continuing to be engaged as the system works through its backlog.

We are continuing to be engaged as the system works through its backlog.

Functionality has been restored and the system is working through its backlog. We continue to be engaged as the systems catch up.

We continue to be engaged in a fix for this issue and are working diligently to restore affected services as soon as possible.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We continue working with AWS to resolve an issue on their end.

Next Update: 3 hours or upon earlier status change

Carbon Black Team

We are continuing to work on a fix for this issue.

We continue working with our external hosting provider to resolve an issue on their end.

Next Update: 3 hours or upon earlier status change

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Description: Connection from ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US sensor to ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US backend may be unavailable or fail intermittently. ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US sensors may be unable to upload latest events from an endpoint, look up reputation of a new file or receive a configuration change from ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US backend.

***We are working with our external hosting provider to resolve an issue on their end.

Security Impact: Prevention capabilities of ENDPOINT STANDARD - US 1, 2, 5 and ENTERPRISE EDR - US may be temporarily weakened, depending on your policy settings. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Device Services Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

tags: statusalert, cbdalerts, cb defense