Drop in incoming transactions traffic - Resolved

Resolved
Resolved

We confirm recovery since 14:14 GMT and the services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager

Update

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. Our network teams are engaged and are analyzing the network traffic patterns. We shall get back to you with the next update by 15:15 GMT.

Update

We observed one instance of drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 13:44 GMT however we continue to be watchful. We shall get back to you with the next update by 14:15 GMT.

Update

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We have not noticed any more drops since our last update. Our network teams are engaged and are analyzing the network traffic patterns. We shall get back to you with the next update by 14:00 GMT.

Monitoring

We observed one instance of drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 13:00 GMT however we continue to be watchful. We shall get back to you with the next update by 13:30 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)