The cause of the issue has been identified and addressed. This incident is resolved.


We are aware of customers experiencing issues with device enrollment through UEM/MDM. We have identified the cause of this issue and are working on a fix. We will provide updates as new information becomes available.

Existing endpoints remains protected.

Began at:

Affected components
  • Symantec Endpoint Protection Mobile
    • EMM Integration - Airwatch
    • EMM Integration - XenMobile
    • EMM Integration - Blackberry UEM
    • EMM Integration - MobileIron Core
    • EMM Integration - MobileIron Cloud
    • EMM Integration - Intune
    • EMM Integration - Maas 360