Intermittent drop in incoming traffic - 20 March 2021

We can confirm that services have been restored and have not observed any drops in transaction volume since 18:30 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

We will provide a detailed report in due course.

Our teams continue to work with our network providers to stabilize transaction volumes across 3DS 1.0.2 and EMV3DS. Progress suggests that we are recovering back to a normal state.

We will provide our next update by 2000 GMT.

Our teams are continuing to work on priority with our network providers to have the right set of network policies configured. We continue to notice lower than usual incoming transactions request coming to our transaction processing server for 3DS 1.0.2 and EMV3DS transaction processing.

We shall get back to you with the next update by 1900 GMT.

Further investigation reveal that certain network policies need to be configured on our network side and our security teams and network providers are currently working on the same. We shall get back to you with the next update by 1800 GMT.

We are noticing lower than usual incoming transactions request coming to our transaction processing server for 3DS 1.0.2 and EMV3DS transaction processing. Our network team is working on this issue noticed and we shall get back to you with an update by 1700 GMT.

At this point we confirm that our network team is engaged and are analyzing the incoming traffic patterns. We have noticed intermittent drops in incoming traffic impacting EMV3DS and 3DS 1.0.2 transactions during the following instances:

13:58 - 14:01 GMT 14:06 - 14:12 GMT

We will continue to monitor the situation closely and shall get back to you with the next update by 1600 GMT.

We have noticed intermittent drop in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The drop was noticed between the 13:39 GMT and 13:46 GMT.

We are closely monitoring the transactions at this point and we shall get back to you with the next update by 15:00 GMT.