DX SaaS delayed Alarm processing and Email notifications


This incident has been resolved.


This incident has been resolved. We sincerely apologize for any inconvenience caused by this incident.


The Alarm processing lag has come down and might recover in 1 hour.


The Alarm processing delays and the notification lag is decreasing after implementing the fix. We will provide the next update in 2 hours from now.


The issue has been identified and a fix is being implemented.


We are continuing to investigate this issue.


We are aware of customers experiencing delays in processing the latest Alarms, Ticket and Email/Webhook notifications in the DX OI(Operational Intelligence) . We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)
      • App Experience Analytics Console (AXA)
      • App Experience Analytics Collector (AXA)
      • Operational Intelligence (OI)