Intermittent drop in incoming traffic - 20 March 2021 - Resolved

We can confirm that services have been restored and we have not observed any drops in transaction volumes since 00:05 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

We will provide a detailed report in due course.

Upon closer evaluation, we noticed that 3DS 1.0.2 transactions were down from 22:55 – 00:05 GMT. Service are fully restored and stable.

EMV 3DS transactions have been stable since 23:27 GMT.

We are closely monitoring transactions and will provide an update soon.

If you would like a call with senior management about this situation, please contact support.

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The following instances have been observed:

21:19 - 21:22

21:26 - 21:30

22:11 - 22:18

22:36 – 22:41

22:57 – 23:01

23:10 – 23:11

23:15 – 23:18

23:24 – 23:27

We are closely monitoring transactions and will provide an update soon.

If you would like a call with senior management about this situation, please contact support.

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The following instances have been observed:

21:19 - 21:22

21:26 - 21:30

22:11 - 22:18

22:36 – 22:41

We are closely monitoring transactions and will provide an update soon.

f you would like a call with senior management about this situation, please contact support.

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The following instances have been observed:

21:19 - 21:22

21:26 - 21:30

22:11 - 22:18

We are closely monitoring the transactions at this point and we shall get back to you with the next update by 23:00

At this point, services have been restored. We will continue to monitor the situation and will provide an update.

If you would like a call with senior management about this situation, please contact support.

We are actively working with our networking team to monitor the situation. We have not observed a drop in transaction volume since 21:30 GMT.

At this point, services have been restored. We will continue to monitor the situation and will provide an update.

If you would like a call with senior management about this situation, please contact support.

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The following instances have been observed:

21:19 - 21:22

21:26 - 21:30

We are closely monitoring the transactions at this point and we shall get back to you with the next update by 22:00 GMT