22032021 Incident DDOS Attack

Since no further problematic events have been observed since last update, we are proceeding to close this incident and mark it resolved. However, we will initiate communication again in case we observe further DDoS events on our network.

You may have a copy of the Root Cause document with you and an updated version will be made available to reflect the additional events. If you do not have a copy of the RCA, please reach out to your Customer Success Manager or Support to obtain one.

We have not observed any attack attempts or transaction traffic drop since the last update. Team will continue the deep-dive into data collected from previously seen network events. We will keep you posted on further developments.

We have observed following windows of further attack events since our last update: 0724 - 0725 GMT 0728 - 0729 GMT 0730 - 0731 GMT

Team is currently conducting a deep-dive into data collected from these network events. We will keep you posted on further developments.

We have observed following windows of further attack events since our last update: 0657 - 0658 GMT 0706 - 0707 GMT 0716 - 0717 GMT 0718 - 0719 GMT 0719 - 0720 GMT We continue to analyze this on an incident call with our network team and will report back with updates shortly.

We have observed more instances of the attack since our last update. The following instances have been observed: 0636 - 0638 GMT 0638 - 0639 GMT 0643 - 0644 GMT 0645 - 0646 GMT 0655 - 0656 GMT

We continue to analyze this on an incident call with our network team and will report back with updates shortly.

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The following instances have been observed: 0624 -0625 GMT 0627 -0628 GMT We are closely monitoring transactions and will provide an update soon. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.