Resolved

We can confirm that services have been restored and have not observed any drops in transaction volumes since 21:35 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine the root cause.

We will provide a detailed report in due course.

Update

Our network team is engaged and analyzing incoming traffic patterns. Services are stable. We have not seen a drop in volume since 21:35 GMT. We continue to fine-tune our networking policies and are monitoring the situation closely. We will provide the next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Update

We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrences were observed during: 21:16 – 21:18 GMT 21:29 – 21:31 GMT 21:31:30 – 21:35 GMT Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes. We will provide our next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Update

We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrences were observed during: 20:49 – 20:51 GMT 20:52 – 20:53 GMT 20:54 – 20:55 GMT 21:06 – 21:07 GMT 21:10 – 21:11 GMT Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes. We will provide our next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Update

We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrence was observed during: 20:21 – 20:24 GMT Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes. We will provide our next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Update

Our network team is engaged and analyzing incoming traffic patterns. Services are stable. We have not seen a drop in volume since 19:38 GMT. We continue to fine-tune our networking policies and are monitoring the situation closely. We will provide the next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Update

We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The latest occurrences were observed during: 19:32 – 19:34 GMT 19:36 –19:38 GMT Our network team is engaged and actively analyzing incoming traffic patterns. We will provide our next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Update

We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The latest occurrences were observed during: 18:50 – 18:51 GMT 19:04 –19:06 GMT Our network team is engaged and actively analyzing incoming traffic patterns. We will provide our next update in 30 minutes. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Monitoring

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The following instances have been observed: 17:59 – 18:02 GMT 18:03 – 18:05 GMT 18:06 – 18:08 GMT We are closely monitoring transactions and will provide an update soon. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT