Track & Trace slowness and incomplete results

The previous reported concern with Track & Trace has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

We have applied mitigation to address the Track & Trace issue. We will continue to closely monitor the Track & Trace service and will provide our next update as soon as more information becomes available.

We continue to investigate the cause of this issue. A small subset of customers may continue to experience missing results. All other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.

Our engineers have taken the impacted Track & Trace infrastructure out of service. Customers will no longer experience delays or timeout errors. A small subset of customers may continue to experience missing results while we work on addressing the underlying issue.

We will provide an update as soon as more information becomes available.

We are currently experiencing a problem with Track & Trace component. Searches either hang and timeout or are returning no results. The issue is intermittent and affecting a small subset of our customers.

Our engineers are currently investigating the issue as a high priority. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.