Email Delays in EMEA Region

The previous reported concern with email delays in the EMEA region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.

A fix was deployed on May 18, 2021 at 23:25 UTC and we are continuing to closely monitor the service.

We will provide updates as new information becomes available.

We have identified the cause of the intermittent delays sending or receiving emails that some customers are experiencing and are working on a fix.

We will provide updates as new information becomes available.

We continue to work on investigating the cause of email delays. We will provide updates as new information becomes available.

We are investigating a recurrence of delays in sending and/or receiving emails for a small subset of customers.

As a reminder this is impacting a small subset of customers in the EMEA region and there is no impact to protection services, and all other aspects of our services remain functional. We will provide updates as new information becomes available.

Email service remains fully operational. We continue to closely monitor the email service and will provide our next update on May 17, 2021 at 18:00 UTC, or as soon as more information becomes available.

Our monitoring detected a recurrence of delays in sending and/or receiving emails for a small subset of customers during the day. After additional investigation a fix was deployed at approximately 12:15 UTC. The queues on the Broadcom EMEA infrastructure are now at normal levels and there are no further delays. We will continue to closely monitor this issue.

Note: No other aspect of our service was impacted by this issue.

A fix has been deployed and we are monitoring the results.

We will continue to closely monitor the email service and will provide our next update as soon as more information becomes available.

We have identified the cause of the intermittent delays sending or receiving emails that some customers are experiencing and are working on a fix.

As a reminder this is impacting a small subset of customers in the EMEA region and there is no impact to protection services, and all other aspects of our services remain functional.

We are aware of some customers provisioned on the EMEA infrastructure experiencing intermittent delays sending or receiving emails. This is impacting a small subset of customer emails during EMEA business hours.

We are investigating the cause of this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.