Application Performance Management Data Gap Issue

Resolved
Resolved

We have monitored the service and confirm the issue has been fixed. This incident is now resolved.

Monitoring

A fix has been implemented and we will continue to monitor the service for stability. We shall update provide an update when new information becomes available.

Update

We continue to work on a permanent fix. We have completed development work and currently performing testing.

We will provide updates as new information becomes available.

Identified

The issue has been identified and we are working on a resolution.

We will provide updates as new information becomes available.

Investigating

We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing data gaps of up to 2 minutes in graphed data, under infrequent and rare conditions. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)