RA Issue - Connectivity to Case Management Queuing Server has been lost - Resolved


RA Case Management remains stable. We are closing this incident.

We will provide a detailed report in due course. If you want to better understand how this impacted your business, please contact Support or your Customer Success Manager.


Issue with accessing 'Work On Cases' in Case Management has been resolved.

Our engineering team has implemented a fix and this is now resolved. We are continuing to monitor to ensure integrity.


Issue persists with accessing 'Work On Cases'.

Our engineering team has identified the issue and is currently working on a resolution. We are continuing to monitor this and will provide another update soon.


We have noticed an issue accessing the 'Work On Cases' section in Case Management of RA. Our operations team is engaged and analyzing the matter. We are closely monitoring this and will provide an update soon.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Risk Analytics