EMV3DS Transaction Impact - 4 Apr 2022 - Resolved

Resolved
Resolved

We have detected an intermittent problem processing transactions in the RREQ cycle. Upon further investigation, we have noticed communication failures with the MasterCard Directory Server in the RREQ cycle impacting challenge EVM3DS transactions only.
Frictionless EVM3DS transactions were not impacted. With this we can confirmed that there was no impact for 3DS1.x transactions.

1st occurrence Issue Start time: 2022-04-04 07:00 GMT Issue recovered time: 2022-04-04 07:40 GMT

2nd occurrence Issue Start time: 2022-04-04 08:11 GMT Issue recovered time: 2022-04-04 08:20 GMT

We are monitoring the transaction health closely and update if issue reoccur

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT