Resolved

VMware engineering team has restored and validated the services to be fully operational. This will be the final notification of the incident.

Start Time: April 10, 2022 11:26 UTC End Time: April 10, 2022 12:58 UTC

Impact: None.

Update

VMware engineering team continue to work on the resolution to bring back the services. Further updates will be provided in an hour or as available.

Start Time: April 10, 2022 11:26 UTC End Time: N/A

Impact: No impact to VMware Cloud Services Login Flow. There will be delays in Order Processing. Customer Onboarding using address validation, Subscription creation and Commit Contract service will be impacted.

Identified

VMware engineering team has identified the cause for the issue and are working on a resolution. More updates will be provided in an hour or once available.

Start Time: April 10, 2022 11:26 UTC End Time: N/A

Impact: No impact to VMware Cloud Services Login Flow. There will be delays in Order Processing. Customer Onboarding using address validation, Subscription creation and Commit Contract service will be impacted.

Investigating

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: April 10, 2022 11:26 UTC End Time: N/A

Impact: Under assessment.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
      • VMware Aria Automation for Secure Clouds
    • VMware vCloud Usage Insight
    • VMware Marketplace
    • VMware Lab Platform
      • VMware Lab Platform
    • VMware Skyline
      • VMware Skyline
    • VMware Tanzu
      • VMware Tanzu Application Catalog
      • VMware Tanzu Mission Control
      • VMware Tanzu Service Mesh