VIP Maintenance on April 19, 2022

8 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule • Start Date: April 19, 2022, at 22:00 UTC • End Date: April 20, 2022, at 06:00 UTC


Symantec, a division of Broadcom, is performing maintenance starting on April 15, 2022 at 22:00 UTC, for a duration of 8 hours.

Impact We are updating the VIP Service to add the following new features. Service updates occur during the first 30 minutes. The remainder of the maintenance window is used for monitoring. There is no expected downtime and end users should not experience changes when using VIP.

With this release, VIP Manager lets you configure two new policies. These policies are disabled by default:

• Block non-US SMS messages and Voice calls. Enable this option to block SMS messages and Voice calls to non-US numbers. • Block credential registration when users are signing in. Enable this to block users from registering new credentials during the Sign In flow.

This release of VIP Authentication Services provides the following updates to IA:

• The signing certificate used by the VIP Mobile SDK to secure IA transactions is renewed. • The IA device fingerprint behavior is enhanced to better identify a recognized device as non-risky if the device fingerprint has changed.

Updates to VIP Report Streaming Service Reference Client

• The VIP Report Streaming Service reference client includes updates to some libraries to fix periodic non-fatal runtime warnings in log files. This release also includes the updates from version 1.1, which is a mandatory update. Update your reference client if you have not updated to version 1.2 or if you see non-fatal runtime warnings in your log files.

This feature also includes bug fixes.

For information on the new functionality introduced in this release, see the VIP Authentication Services 2022.April.01 Release Notes.

Schedule • Start Date: April 15, 2022, at 22:00 UTC • End Date: April 16, 2022, at 06:00 UTC

Began at:

Affected components
  • VIP
    • VIP Self Service Portal
    • VIP Manager
    • VIP Retail Website
    • Reporting API
    • My VIP
    • Voice Delivery
    • User Authentication SAML Service
    • SMS Delivery
    • Mobile Push Delivery
    • User Authentication Javascript Service
    • Authenticator Validation and Management APIs
    • Authenticator Provisioning Service
    • User Validation and Management APIs