WSS and CloudSOC CASB Issue

Resolved
Resolved
After 14 hours and 15 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On August 4, 2022 between 20:39 UTC and 20:52 UTC, WSS customers connected via the following sites may have experienced disconnects and/or degraded performance with the CloudSOC CASB service.

This issue only impacted CASB Gateway Interconnect component and all other WSS services remained fully operational. As of 20:52 UTC the issue is resolved and we continue to monitor the service.

We will provide updates as new information becomes available.

Previously Impacted Sites:

  • GUSDM1
  • GUSCO1
  • GUSAS1
Began at:

Affected components
  • Web Security Service
    • Data Centers - Americas
      • Columbia (GUSCO1)
      • Des Moines (GUSDM1)
      • Washington, DC (GUSAS1)
    • Global Services
      • CASB Gateway Interconnect