Endpoint Standard / Prevention CDC Reputation -Services degraded

Resolved
Resolved

This incident has been resolved.

Identified

Issue resolved for Endpoint Standard/Prevention SYD. With this all environments are operational.

Identified

Issue resolved for Endpoint Standard/Prevention JAPAN - Continuing to deploy fix for remaining environments.

Identified

Issue resolved for Endpoint Standard/Prevention EU - Continuing to deploy fix for remaining environments.

Identified

Issue resolved for Endpoint Standard/Prevention US2 - Continuing to deploy fix for remaining environments.

Identified

Issue resolved for Endpoint Standard/Prevention US5 - Continuing to deploy fix for remaining environments.

Identified

Issue resolved for Endpoint Standard/Prevention US1 - Continuing to deploy fix for remaining environments.

Identified

We are continuing to work on implementation of the fix for this issue.

Identified

We are continuing to work on implementation of the fix for this issue.

Identified

We are continuing to work on implementation of the fix for this issue.

Identified

We are continuing to work on a fix for this issue.

Identified

The issue has been identified and a fix is being implemented.

Investigating

Description: Cloud Reputation Services utilized by ENDPOINT STANDARD may be unavailable or in a degraded state. ENDPOINT STANDARD Sensor may be unable or take longer than normal to look up reputation of a new file found on an endpoint.

Customer Impact: Detection and Prevention capabilities of ENDPOINT STANDARD may be temporarily weakened, depending on policy settings, until normal operation of Reputation Services is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

tags: statusalert, cbdalerts

Began at:

Affected components
  • Carbon Black
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • CDC Reputation - Services
      • US 2
        • CDC Reputation - Services
      • US 5
        • CDC Reputation - Services
      • EU
        • CDC Reputation - Services
      • SYD
        • CDC Reputation - Services
      • JAPAN
        • CDC Reputation - Services