Mobile Device Enrollment Service - New Device Enrolment Errors
Please be advised that this incident did not impact device enrolments relating to Web Security Service and instead impacted Symantec Endpoint Protection Mobile. Please click here for the incident relating to SEP Mobile.
This incident shall now be closed but to confirm there was no impact to Web Security Service.
A fix has been implemented and new devices are now being enrolled successfully. We will monitor the service for stability and provide updates when new information becomes available.
We are currently investigating issues where some customers are experiencing errors when enrolling new mobile devices with both iOS and Android devices. Please note that this does not affect devices that are already enrolled and all other Web Security Service functionality is not impacted.
We will provide updates as soon as new information becomes available.
Find Your Subscription
We’ll find your subscription and send you a link to login to manage your preferences.
Check Your Inbox
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
Subscribe to Status Updates
We’ll use your email to save your preferences so you can update them later.
-
Email{{ value }}
-
Text Message{{ value }}
-
Slack
-
Microsoft Teams{{ value }}
-
Google Chat
Subscribe to other services using the bell icon on the subscribe button on the status page.
Unsubscribe Completely?
You’ll no long receive any status updates from Broadcom Service Status, are you sure?
{{ error }}
You’re Unsubscribed!
We’ll no longer send you any status updates about Broadcom Service Status.