Resolved
After 1 week, 21 hours, and 30 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 6 days, 22 hours, and 39 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 3 days, 3 hours, and 10 minutes

We continue to work on the fix. We will provide updates as new information becomes available.

Identified
After 2 days, 12 hours, and 33 minutes

We continue to work on the fix. We will provide updates as new information becomes available.

Identified
After 1 day, 5 hours, and 2 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Customers are requested to dismiss license expired notifications and these will not reappear again on the endpoints. Please note that no other Symantec Endpoint Security functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 4 hours and 29 minutes

We continue to investigate the cause of the license expiry warning messages. Customers are requested to dismiss these notifications and these will not reappear again on the endpoints.

Please note that no other Symantec Endpoint Security functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 hour and 17 minutes

We continue to investigate this issue. As previously communicated, there is no impact to protection services. We will provide updates as new information becomes available.

Investigating

We are aware of a small subset of customers currently experiencing license expired notifications on their endpoint agents. Protection status remains active on these endpoints. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other Symantec Endpoint Security functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Began at:

Affected components