Resolved
Resolved
After 2 days, 23 hours, and 39 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 6 hours, and 8 minutes

Clientnet portal and APIs remain operational. We are continuing to monitor the service for stability and will provide updates as soon as new information becomes available.

Identified
After 22 hours and 53 minutes

Google has restored majority of their services. Some remaining services are still impacted and they continue to work on it.

We will provide an update as soon as more information becomes available.

Identified
After 10 hours and 39 minutes

Our service provider continues to work on restoring service. In parallel, we have applied a workaround to restore access to Clientnet portal and customer/partner APIs. Clientnet portal is operational but customers may experience intermittent portal slowness while Google continues to work on addressing the underlying cause.

We will provide an update as soon as more information becomes available.

Identified
After 4 hours and 55 minutes

Our service provider continues to work on restoring service. Please follow this link for detailed updates:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Identified
After 2 hours and 15 minutes

Our service provider continues to work on the issue with high priority and we are working closely and regularly following up for updates. There is no workaround or ETA for service restoration available at this point. Customers will continue to experience issues accessing Clientnet portal and APIs.

We will provide an update as soon as more information becomes available.

Identified
After 33 minutes

The issue has been narrowed down to our service provider who are currently experiencing elevated error rates, latency and/or service unavailability in the Europe region. See the following link for additional details:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Investigating

We are aware of customers currently experiencing issues accessing Clientnet Portal. In addition, Customer and Partner APIs are unavailable.

Our engineering team is currently investigating these issues. Please note that there is no impact to delivery and security scanning of your email traffic, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components