Web Isolation EU Degraded Performance

We have monitored the service for stability and this incident shall now be closed.

We are no longer experiencing previously reported issues. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Google has restored majority of their services. Some remaining services are still impacted and they continue to work on it

We will provide an update as soon as more information becomes available.

Our service provider continues to work on restoring service. Please follow this link for detailed updates:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Our service provider continues to work on the issue with high priority and we are working closely and regularly following up for updates. There is no workaround or ETA for service restoration available at this point.

We will provide an update as soon as more information becomes available.

The issue has been narrowed down to our service provider who are currently experiencing elevated error rates, latency and/or service unavailability in the Europe region. See the following link for additional details:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Due to a service provider issue in our Europe region customers may experience intermittent connectivity issues while your request is automatically re-routed to an accessible gateway. The issue is related to a specific zone in the Europe region which is caused by a cooling failure of our service provider. As part of our resilient design, we spread our deployment across multiple zones, so the impact is minimal.