Cloud Portal Performance Issue

We have monitored the service for stability and this incident shall now be closed.

We have identified the cause of the issue and have implemented a fix. Customers will no longer experience slow query performance and data ingestion delays via portal and/or SIEM applications.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

We continue to work on bringing down the events processing backlog. We still have a backlog that we are working on draining as fast as possible. There is no more impact on Event Searching and customers should not experience any failures. Some customers may continue to experience slow query performance and data ingestion delays via portal and/or SIEM applications.

We will provide updates as new information becomes available.

We have implemented some fixes to address memory issues. We are seeing some improvements and continue to work on addressing the remaining backlog. Some customers may continue to experience slow query performance and data ingestion delays via portal and/or SIEM applications.

We will provide updates as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We are continuing to investigate this issue. Some customers may continue to experience slow query performance and data ingestion delays via portal and/or SIEM applications.

We will provide updates as new information becomes available.

We are continuing to investigate this issue. We will provide updates as new information becomes available.

We are aware that some customers may be experiencing slow query performance on Investigate page. This issue is currently being investigated and we will provide updates as new information is discovered.

Please note that no other Symantec Endpoint Security Cloud Portal functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.