Des Moines (GUSDM) Data Center Degraded Performance

We have monitored the service for stability and this incident shall now be closed.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Customer connections to the Des Moines (GUSDM) data center using Unified Agent version 4.10.5 and older with CFS entitlement are currently unable to connect. All later versions of Unified Agent including all versions of WSS Agent with CFS entitlement will automatically failover to alternate data centers. Note that all other access methods remain fully operational.

We strongly recommend customers still using Unified Agent to upgrade to the latest WSSA Agent version. See the following link for additional information on agent versions:

https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/web-security-service/help/wss-release-notes/RN_UA_fixes.html

We are currently investigating the issue and will provide additional updates as new information becomes available.