EU, SYD and Japan - Watchlist Alerts Delayed

This incident has been resolved.

We are continuing to monitor for any further issues.

SYD and Japan:

• The Watchlist Alerts for customers in SYD and Japan have been fully processed and normal operations are restored.

EU:

• The backlog of Watchlist Alerts for customers in EU continues to be processed.

Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.

SYD and Japan:

• The Watchlist Alerts for customers in SYD and Japan have been fully processed and normal operations are restored.

EU:

• The backlog of Watchlist Alerts for customers in EU continues to be processed.

Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.

SYD and Japan:

• The Watchlist Alerts for customers in SYD and Japan have been fully processed and normal operations are restored.

EU:

• The backlog of Watchlist Alerts for customers in EU continues to be processed.

Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.

SYD and Japan:

• The Watchlist Alerts for customers in SYD and Japan have been fully processed and normal operations are restored.

EU:

• The backlog of Watchlist Alerts for customers in EU continues to be processed.

Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.

SYD:

• The Watchlist Alerts for customers in SYD have been fully processed and normal operations are restored.

Japan and EU:

• The backlog of Watchlist Alerts for customers in Japan and EU continue to be processed.

Next Update: 3 hours or sooner when all Watchlist Alerts have been processed.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix implemented. Watchlist Alerts from Monday Apr 3rd 5:42am and forward have started populating for customers in Sydney, Japan and Europe. The complete backlog of Watchlist Alerts will continue to process and may continue to populate with a delay estimated of 6 hours to complete.

Next Update: 6 hours or sooner when all Watchlist Alerts have been processed.

We are actively working on a remediation to address the issue.

Next Update: 3 hours or when a fix is available in impacted environments.

Description: Customers in Europe, Japan and Sydney may have been impacted and not received Watchlist Alerts since Monday Apr 3rd 5:42am ET until Apr 4 10am ET. The Carbon Black Cloud team has identified the cause for Watchlist Alerts processing degradation and are actively working on a remediation to address the issue.

Next Update: 3 hours or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team