Cloud SWG Extended Maintenance Window: Mexico City (GMXMC1) Datacenter Maintenance April 17, 2023

The maintenance is now complete. Thanks for your patience.

Update:

The time duration for this maintenance has been extended. This maintenance is now expected to complete on April 17, 2023 at 18:22 UTC.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Please be advised that Mexico City (GMXMC1) data center maintenance window has been extended for another 2 hours. This is continuation of the previously announced window here.

Impact

Expect the site to be completely unavailable during the maintenance window.

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING

Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.