VMware SASE - CWS - Connectivity issues via LHR4

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: 12 December 2023 06:50 AM UTC End Time: 12 December 2023 07:55 AM UTC

Current Impact: None (issue resolved)

Service impact has been mitigated. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: 12 December 2023 06:50 AM UTC End Time: 12 December 2023 07:55 AM UTC

Current Impact: None (issue mitigated and being monitored)

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: 12 December 2023 06:50 AM UTC End Time: To be determined

Current Impact: Customer might encounter connectivity issues while utilizing CWS via LHR4 SASE POP. Workaround has been implemented to mitigate the issue.

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: 12 December 2023 06:50 AM UTC End Time: To be determined

Current Impact: Customer might encounter connectivity issues while utilizing CWS via LHR4 SASE POP