Clarity SaaS Maintenance - Non-Production Pre Patch 3 Deployment - CHG1895797 - North America

Thursday, 21 December 6 hours

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


  • Group: Non-Production

  • Summary: This notification is to inform you that the Clarity SaaS team will be applying a product patch to your environment to address issues as identified below.

  • Schedule: The maintenance will be performed at the time listed in this notice.

  • Service Availability: The service will be unavailable within the duration of the maintenance. Although the duration of this maintenance is scheduled for 6 hours, we anticipate the duration to be shorter. You will be notified upon completion.

  • Impact: This maintenance will update Clarity SaaS with a product patch. This patch will not include new functionality.

  • Action Required: If you have been impacted by the issue detailed below, please test after this maintenance is completed to confirm the issue has been resolved.

    Note: These issues will be addressed in your Production environment during the 16.2 upgrade for which you will receive a separate notification

  • Reference ID: CHG1895797

  • Details: In an effort to address recently identified issues with our Clarity service, the Clarity SaaS team is applying a product patch to your environment. The following issues are addressed as part of this maintenance activity:

    • DE78753 - MUX- Unable to publish status report or update an object instance's attachment attribute when there is a process which locks attributes. KB Article
    • DE78720 - Post upgrade to 16.2, unable to Preview or Publish a Status Report with Risks/Issues/Changes. KB Article

    If you have any questions regarding this maintenance, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

  • Began at:

    Affected components
    • Clarity SaaS
      • United States
        • Non-Production-US1-001
        • Non-Production-US1-002
        • Non-Production-US1-003
        • Non-Production-US1-004
        • Non-Production-US1-005
        • Non-Production-US1-006
        • Non-Production-US1-007
      • Canada
        • Non-Production-CA1-002