Elevated Failure Rate for EMV3DS Transactions


Arcot confirms that the elevated rate in transaction failures observed earlier now stands resolved. Internal teams were able to take necessary actions to restore transaction health and with this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.


Arcot monitoring has detected an elevated rate of transaction failures due to higher AREQ processing time. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may have been prompted for another payment method.

We shall get back to you with the next update by 12:15 HRS GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure4