Arcot monitoring detected a drop in incoming AREQ from card schemes from 16:26:00 GMT to 17:08:00 GMT and confirms that the internal team were able to perform recovery actions to restore the service and the drop in incoming AREQ from card schemes is resolved.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by ""

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure4
      • SecureT