Email Security.cloud Track & Trace slowness and incomplete results

A fix has been deployed. We have monitored the service for stability and this incident shall now be closed.

We continue to perform QA testing. Track and Trace service remains operational and customers should no longer experience delays and/or incomplete results. We will provide an update as soon as more information becomes available.

We continue to work on a fix. In the meantime, we have deployed a workaround that has improved response times for Track and Trace searches. Customers should no longer experience delays and/or incomplete results. We will provide an update once the fix is ready and tested or as soon as more information becomes available.

We have identified a potential cause of the issue and are working on a fix. We will provide updates as new information becomes available.

We continue to investigate this issue. We will provide updates as new information becomes available.

We are aware of customers currently experiencing issues with Clientnet Track and Trace searches for email, resulting in slowness or partial results. Our engineering team is currently investigating the issue. Please note that there is no impact to delivery and security scanning of your email traffic, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.