Resolved
After 1 day, 6 hours, and 53 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 7 hours and 22 minutes

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 5 hours and 30 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating
After 3 hours and 4 minutes

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing greyed out agents in metric view with no data. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)