Cloud Portal Slowness

We have monitored the service for stability and this incident shall now be closed.

The issue related to Cloud Workload Assurance sync now jobs and scans is resolved. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We are no longer experiencing browsing latency on Cloud Portal. The issue related to Cloud Workload Assurance sync now jobs and scans is still present and we continue to actively work on resolving it.

We will provide updates as new information becomes available.

We have identified the cause of this issue. As part of the mitigation, the CWA sync now jobs and Cloud Workload Assurance scans will not work in CWA which monitors cloud environment.

We will provide updates as new information becomes available.

We are currently experiencing browsing latency on Cloud Portal. Endpoint Security and Cloud Workload Protection customers attempting to use the portal during this time may experience delays when logging in and/or slowness while browsing through devices, groups and policy pages. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other Endpoint Security and Symantec Cloud Workload Protection functionality is affected, and endpoints/workloads remain protected.