Mexico (GMXMC1) and Los Angeles (GUSLA1) Data Centers General Maintenance January 15, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Symantec, a division of Broadcom, will be conducting general maintenance in Mexico (GMXMC1) and Los Angeles (GUSLA1) datacenters on January 15, 2023. All maintenance will occur between 18:00 and 06:00 local data center time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Cloud Secure Web Gateway Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com