Resolved
Resolved

This incident has been resolved.

Monitoring

VMware Carbon Black Engineering teams are monitoring the progress of the applied fix. Services are operational in all environments. More updates will be provided in the next 1 hour.

Update

VMware Carbon Black Engineering teams have applied the fix and improvement is noticed. More updates will be provided in the next 2 hours or as soon as more information is available.

Identified

Description: VMware Carbon Black Engineering team have isolated the root cause and are actively working towards fixing the issue at the earliest.

Next Update: 120 minutes or upon earlier status change.

Update

VMware Carbon Black Engineering teams are progressing towards resolving the issue at earliest. More updates will be provided in the next 2 hours or as soon as more information is available.

Investigating

Description: CARBON BLACK CLOUD AUDIT & REMEDIATION Live Response - UK is currently unavailable. Customers will not be able to connect to the Live Response session and run commands.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • UK
        • Audit & Remediation Live Response
        • Audit & Remediation Result Processing