Drop in Transaction Processing

Arcot experienced some latency while processing EMV 3DS transactions. Our internal teams were quick to respond and took the necessary recovery actions to restore the service.

Impact: Cardholders may have experienced some increased latency during the transaction authentication process. If 'Attempts' processing was not available for these transactions, it's possible that they may have been prompted for another payment method.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot monitoring has detected a drop in incoming AREQ from <>. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 1024 HRS GMT.