Elevated Latency For EMV3DS Transactions

Resolved
Resolved

Arcot confirms that internal teams were able to take necessary actions to restore the service and post this we no longer notice latency for EMV3DS Transactions and transaction processing has recovered.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Update

Arcot confirms that our internal team is working diligently to prioritize service recovery efforts.

Impact: Cardholders may experience some increased latency during the transaction authentication process. If 'Attempts' processing was not available for these transactions, it's possible that they may have been prompted for another payment method.

We shall get back to you with the next update by 2115 HRS GMT

Update

Arcot confirms that all relevant teams have been engaged, and our internal team is working diligently to prioritize service recovery efforts.

Impact: Cardholders may experience some increased latency during the transaction authentication process. If 'Attempts' processing was not available for these transactions, it's possible that they may have been prompted for another payment method.

We shall get back to you with the next update by 2030 HRS GMT.

Identified

At this point, Arcot confirms that the internal team continues to work on the service recovery on priority.

Impact: Cardholders may experience some increased latency during the transaction authentication process. If 'Attempts' processing was not available for these transactions, it's possible that they may have been prompted for another payment method.

We shall get back to you with the next update by 2000 HRS GMT.

Investigating

Arcot is experiencing intermittent latency issues while processing EMV 3DS transactions. Our internal teams are engaged at this point and are investigating and also working on service recovery on priority.

Impact: Cardholders may experience some increased latency during the transaction authentication process. If 'Attempts' processing was not available for these transactions, it's possible that they may have been prompted for another payment method. We shall get back to you with the next update by 1930 HRS GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure7