Increase in Failed Transactions

Arcot confirms that the elevated rate in AMEX transaction failures observed earlier now stands resolved. Internal teams were able to take necessary actions to restore challenge transaction health and with this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot monitoring has detected an elevated rate of AMEX transactions failures only. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 1937 HRS GMT.