Elevated Failure Rate for EMV3DS Challenged Transactions

Arcot confirms that the elevated rate in challenge transaction failures towards MasterCard is no longer observed. With this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

At this point Arcot observes that the failure counts have reduced, but the issue is still ongoing. We have followed up with MasterCard support for the latest updates.

Impact: Arcot continues to notice failures for challenge transactions and due to this cardholders would be noticing transaction failures while performing transactions.

We shall get back to you with the next update by 16:00HRS GMT.

At this point Arcot confirms that the issue is still ongoing at MasterCard end and they are working on the issue to restore the services as soon as possible.

Impact: Arcot continues to notice higher than usual failure for challenge transactions and due to this cardholders would be noticing transaction failures while performing transactions.

We shall get back to you with the next update by 15:00HRS GMT.

At this point Arcot confirms that the issue is still ongoing at MasterCard end and they are working on the issue to restore the services as soon as possible.

Impact: Arcot continues to notice higher than usual failure for challenge transactions and due to this cardholders would be noticing transaction failures while performing transactions.

We shall get back to you with the next update by 13:45HRS GMT.

Arcot monitoring has detected an elevated rate of challenge transaction failures. we noticed an issue towards the master card. we have reached out to MasterCard team and Currently Master card team is working on this issue. we shall keep you informed on the progress.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 12:45 HRS GMT.